Shizzels.com — Return & Exchange Policy

Shop With Confidence

Changed your mind? Wrong size? We've got you. Our easy exchange policy is designed to make every Shizzels experience feel risk-free.

7 Days  Exchange Window Size & Style  Exchanges Store Credit  If No Stock Tags On  Required No Questions  Asked
Policy Overview

Our Exchange Policy

At Shizzels, we want every purchase to feel exactly right. If your order doesn't fit, or if you simply change your mind, you can request an exchange within 7 days of delivery — no lengthy processes, no unnecessary questions.

Please note that Shizzels currently offers an exchange-only policy. Direct cash refunds are not available, but if your desired replacement is out of stock, a store credit voucher of the full item value will be issued — valid for 3 months on shizzels.com.

Good to know: All exchange requests must be raised within 7 days of receiving your order. Requests made after this window will not be accepted.
What Can Be Exchanged

Exchange Eligibility

To keep things fair and hygienic for every customer, our exchange eligibility guidelines are clearly defined below.

✦  Eligible for Exchange
  • All clothing items — wrong size or style
  • Unworn, unwashed items in original condition
  • Items with all original tags still attached
  • Items in original packaging with receipt
  • Defective or incorrectly dispatched items
  • Items at full price (non-sale)
✕  Not Eligible for Exchange
  • Items purchased during a sale or promotion
  • Items with removed, damaged, or missing tags
  • Worn, washed, or altered items
  • Items without original packaging or receipt
  • Innerwear & intimate clothing (hygiene policy)
  • Customised or personalised orders
Sale Items: Products purchased at a discounted or sale price are not eligible for exchange unless received in a damaged or defective condition.
Step by Step

How to Request an Exchange

Our exchange process is simple and straightforward. Follow these steps to get started:

  1. Contact our support team via WhatsApp or email within 7 days of delivery. Share your order number and reason for exchange.
  2. Our team will confirm your request and provide the return address and instructions within 24 hours.
  3. Securely pack the item with all original tags, packaging, and your order receipt. Ship it back using TCS, Leopards, or any reliable courier of your choice.
  4. Once we receive and inspect your parcel, your replacement item will be dispatched within 2–3 business days.
  5. If the requested item is out of stock, a store credit voucher of the full value will be sent to you — redeemable within 3 months.
Tip: Use a trackable courier service for your return shipment. Shizzels is not responsible for parcels lost in transit to us.
Shipping Costs

Who Pays for Return Shipping?

  • 👗
    Wrong size / change of mind: The customer is responsible for return courier charges. Shizzels covers the re-delivery cost of the replacement item.
  • ⚠️
    Defective or wrong item received: Shizzels covers all courier costs — both return and re-delivery — at no charge to you.
Item Condition

Condition Requirements for Exchange

To be accepted for exchange, all returned items must meet the following conditions. Items that do not meet these requirements will be sent back at the customer's expense.

  • 🏷️
    All original tags must be attached and intact — removed tags will void the exchange.
  • 📦
    Items must be returned in their original packaging along with the purchase receipt or order confirmation.
  • ✨
    Items must be unworn, unwashed, and free from any marks, scents, or damage.
  • 🚫
    Any sign of use, alteration, or tampering will make the item ineligible for exchange.
Store Credit

Store Credit Voucher If Out of Stock

If the item you want in exchange is no longer available in your required size or colour, we will issue a store credit voucher equal to the value of your returned item (after deducting original delivery charges).

  • 🎟️
    Store credit is valid for 3 months from the date of issue.
  • 🛍️
    It can be used on any full-priced item on shizzels.com.
  • 🚫
    Store credit cannot be converted into cash or transferred to another account.
  • 📧
    Your voucher code will be sent via WhatsApp or email once your return is processed.
Damaged or Wrong Item

Received a Defective or Wrong Item?

We take quality seriously. If you receive an item that is defective, damaged during transit, or different from what you ordered, we will resolve it immediately at zero cost to you.

  • 📸
    Take clear photos of the item and packaging and send them to us within 24 hours of delivery.
  • 💬
    Contact our team via WhatsApp with your order number and photos. We will arrange a free pickup and replacement.
  • 🚚
    All courier costs for defective or wrong-item returns are fully covered by Shizzels.
Important: Defective item claims must be raised within 24 hours of receiving the parcel. Claims raised after this period may not be accepted.
Get in Touch

Need Help With an Exchange?

Our support team is available Monday to Saturday, 10:00 AM – 8:00 PM to assist with all exchange queries, status updates, and concerns.

The fastest way to reach us is via WhatsApp — we typically respond within minutes during business hours. You can also email us and we will get back to you within one business day.

We stand behind every item we sell. If your Shizzels experience is not perfect, we will make it right.