Shop With Confidence

Our Exchange Policy

At Shizzels, we want every purchase to feel exactly right. If your order doesn't fit, or if you simply change your mind, you can request an exchange within 7 days of delivery — no lengthy processes, no unnecessary questions.

Please note that Shizzels currently offers an exchange-only policy. Direct cash refunds are not available, but if your desired replacement is out of stock, a store credit voucher of the full item value will be issued — valid for 3 months on shizzels.com.

Exchange Eligibility

To keep things fair and hygienic for every customer, our exchange eligibility guidelines are clearly defined below.

How to Request an Exchange

Our exchange process is simple and straightforward. Follow these steps to get started:

1. Contact our support team via WhatsApp or email within 7 days of delivery. Share your order number and reason for exchange.
2. Our team will confirm your request and provide the return address and instructions within 24 hours.
3. Securely pack the item with all original tags, packaging, and your order receipt. Ship it back using TCS, Leopards, or any reliable courier of your choice.
4. Once we receive and inspect your parcel, your replacement item will be dispatched within 2–3 business days.
5. If the requested item is out of stock, a store credit voucher of the full value will be sent to you — redeemable within 3 months.

Who Pays for Return Shipping?

• 👗
  Wrong size / change of mind: The customer is responsible for return courier charges. Shizzels covers the re-delivery cost of the replacement item.
• ⚠️
  Defective or wrong item received: Shizzels covers all courier costs — both return and re-delivery — at no charge to you.

Condition Requirements for Exchange

To be accepted for exchange, all returned items must meet the following conditions. Items that do not meet these requirements will be sent back at the customer's expense.

• 🏷️
  All original tags must be attached and intact — removed tags will void the exchange.
• 📦
  Items must be returned in their original packaging along with the purchase receipt or order confirmation.
• ✨
  Items must be unworn, unwashed, and free from any marks, scents, or damage.
• 🚫
  Any sign of use, alteration, or tampering will make the item ineligible for exchange.

Store Credit Voucher If Out of Stock

If the item you want in exchange is no longer available in your required size or colour, we will issue a store credit voucher equal to the value of your returned item (after deducting original delivery charges).

• 🎟️
  Store credit is valid for 3 months from the date of issue.
• 🛍️
  It can be used on any full-priced item on shizzels.com.
• 🚫
  Store credit cannot be converted into cash or transferred to another account.
• 📧
  Your voucher code will be sent via WhatsApp or email once your return is processed.

Received a Defective or Wrong Item?

We take quality seriously. If you receive an item that is defective, damaged during transit, or different from what you ordered, we will resolve it immediately at zero cost to you.

• 📸
  Take clear photos of the item and packaging and send them to us within 24 hours of delivery.
• 💬
  Contact our team via WhatsApp with your order number and photos. We will arrange a free pickup and replacement.
• 🚚
  All courier costs for defective or wrong-item returns are fully covered by Shizzels.

Need Help With an Exchange?

Our support team is available Monday to Saturday, 10:00 AM – 8:00 PM to assist with all exchange queries, status updates, and concerns.

The fastest way to reach us is via WhatsApp — we typically respond within minutes during business hours. You can also email us and we will get back to you within one business day.